Most of the restaurants are using QR code which setup on the table to receive timely feedback from theirs customers. In my research, I found that there are several points that most restaurants has missed out. I would like to share my findings and hopefully this could help restaurant’s owner to improve the way to display the QR code in order to receive more valuable feedback from customers. So, let me share with you the 6 important things that you need to know when you design your customer survey form and what needs to be done before you implement it in your shop. 1. Control The Questions Usually, we will set a lot of questions in the customer survey form to collect as much information as possible, but this will create a burden for the customers as they don’t want to spend a lot of leisure time in answering the “heavy tasks” like an exam. When it comes to designing the questions, we need to hold a key point. Do we need to collect customer data such as their name, mar...
In the past two months. Autobot team was working hard to complete the new module e-voucher. Let's celebrate the completion of the feature. With our creativity and our research in human behaviour, adding with fantastic design. The e-voucher module that we created will make your customer really want to roll in and participate. We know the voucher is the way to build your loyalty customer but the traditional voucher bring complexity in which you need to get a designer to design a voucher and print the voucher. After this you might facing the problem in handling the voucher distribution. Usually printing hundred or thousand copied of voucher and distribute to all of our customers take time but most of the time we even cannot finish the distribution of the voucher when the promotion has changed or ended. The customer who receive the voucher maybe not use it for the reason they forget where they keep it or they din't realise the expired date of the voucher. Then the voucher is wast...